Frequently Asked Questions

Does person know that I am requesting a search?
No. Our service is highly confidential and no one knows that you are requesting for information.

I have speeding ticket. Will this appear on results?
No. Our search will not retrieve traffic records in most states.

I know he or she has arrested before. Will this appear on results?
That depends on situation. Our service may not retrieve information just because the person is arrested. Our service retrieves most convicted Felony and Misdemeanor records.

Is your site secured?
We use SSL(Secure Socket Layer) to protect any information you provided us. Our website is protected by thawte. And, we will never provide your personal information to anyone.

I have misspelled person's name. Can I try it again?
If you can email us before we process your transaction, we can modify your request.

Can I use your service without a credit card?
1stpublicrecords.com in certain cases can set up an account to be invoiced for companies whose credit is approved by our accounting department. Invoices are due upon receipt. We also allow users to deposit funds to pay for usage in advance.

My search returned "No criminal records found". Are you going to charge for this?
Yes. Even if your search didn't find any criminal records, you will be charged for service fee, which is not refundable.

What is your average turn around time in receiving criminal information?
90% of our county criminal record searches are returned to our clients within 2 business days. The remaining 10% can vary from 72 hours to several weeks depending on the states, jurisdiction searched and the records themselves.

I ordered the criminal search on Saturday, and have not yet received your report on Monday, why?
Courts are closed on weekends, therefore your search is not processed until Monday. Please understand the turnaround time is only available on business days.

Can I receive my reports by e-mail?
Yes! All results can be sent via e-mail directly to you.

Are your services completely confidential?
Yes. we do not sell, trade, or otherwise transfer outside the company personally identifiable information that visitors voluntarily provide in any registration or order form. The information you provide to us is only used to better understand our visitors use of our services and to support related transactions made on the site.

Will the persons I request background checks on know I requested the information?
No. They do not know who has requested background checks on them, because it is public records.